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I don’t normally leave reviews, but Alex and Sergio at this location provided excellent service. No upselling, but they definitely made the case for things that were necessary. I’d use this location again without hesitation! Also, Google Jiffy Lube Coupons Lake Oswego. That saved me $25.00!
I visited Jiffy Lube for a brake fluid change, as Accurate Auto of Lake Oswego recommended it. Zack quickly checked under the hood and informed me that my brake fluid didn’t actually need to be changed yet. He offered to do so if I wanted but reassured me that I could safely drive for another 4-5 months without any issues. It’s rare to find a company, especially in the auto service industry, that prioritizes honesty and customer service with its clients. Unfortunately most businesses tend to push clients into purchasing unnecessary goods and services. I chose not to change my brake fluid that day, but I will definitely return to Jiffy Lube in a few months and for all my future service needs. This is how a company should do business. Be honest with clients, so they continue to return in the future.
This location is the best! I was told by Valvoline that they were unable to untighten my oil filter housing and sent me over to Jiffy Lube (who previously serviced my vehicle) and they did it in two seconds! 11 out of 10 my friends thank you so much for your customer service and complementary accommodations. Will be back for all future services.
Quick service but disappointed. Came in for a DEQ test because I thought it would be quicker than going to DEQ which it was, but I wasn't told it was $25 PLUS an extra $25 online for just the certificate until after the service had been completed. If you go to DEQ directly it's only $25. So now I'm out $50 when I should have just gone to DEQ and paid just $25. Please tell your employees to inform people BEFORE getting this test that there is a completely separate cost just for the certificate after testing.
I brought my Toyota Tacoma here for a DEQ emissions test since it meets the criteria for DEQ Too. There was a short wait while the vehicles in front of me were serviced, and I was able to pull my truck in and have the emissions system scanned. It uploaded instantly to the DEQ website and I was able to claim my certificate and renew my registration. They guys here were friendly and did good work. The $24 device fee beats waiting in line at the DEQ.
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