Fix Auto Gresham

Larry James

3 years ago

Very professional staff from the front desk all throughout the facility. Superb communication about status and updating progress. Martin was our estimator and was very thorough even on the initial look. He promised that once they were able to access the hidden damage behind the bumper Etc he would call and update which he did. We got two weekly updates and always a positive comment on the progress. This is a shop that cares about its customers and repairing a vehicle correctly and completely. The work completed Is nothing less than perfect. I highly promote this shop for quality of work and customer service.

Abahunde Camforchahou

3 years ago

Classic case of under promise and over deliver, which is a good thing! I dropped my car off on May 19 and, with the ubiquitous parts and labor shortage these days, was informed the repair could take up to eight weeks. This I know to be true because I called several body shops and getting in for an estimate alone was weeks out. Well, I got a call on June 2 that my car was ready. The repair work was excellent. I couldn't tell the car had been in a wreck with a scrunched up driver's side front quarter panel two weeks ago. They used a few after market parts but I couldn't tell the difference. Besides, their warranty covers any issues that may surface later. No hassle, great customer service, excellent workmanship! Gigi, one of the shop managers was awesome. My only qualm, which goes to my under promise and over deliver statement above, I had to rent the cheapest car possible while mine was in the shop to make my fixed insurance rental allowance last as long as possible. Had I known the repairs would have been done sooner, I'd have opted for a comparable rental to mine. However, a little frugality is good for the psyche anyway. Great job Fix Auto!

Jennifer Popham

4 years ago

Excellent service, went above and beyond repairing my car after an accident! Looks brand new, they were great with communicating with me, giving me updates etc... I honestly couldn't be happier with them. They repaired the whole passenger front side and my front end to better then it was! Worked great with my insurance and took care of everything! 5 stars is not enough!!!!

David Kutch

7 years ago

Got into accident and went here. Staff was friendly. Car ended up being totaled. Insurance took care of everything. So only worked with them for alittle bit. If need be would go back.

Kaci Mespelt

9 years ago

Two of our cars were in an accident with eachother. Since there is a Geico adjuster at this location the insurance recommend we take our vehicles here. I had two very different experiences here with each car. The damage on car #1 was to the front end and air bag, was fixed quickly and looks great. No complaints! When we brought car #1 home and left car #2 to get worked on this is where things got weird. They didn't call or give us any updates for about two weeks. I called twice and no one knew what the progress was. Finally got a hold of someone who said car was "totaled" and beyond spending time on repairs. To make the story short, you can tell by the picture the car was not totaled. They claimed the bottom panels under the car were crumpled potentially all the way to the front, but we come to find out they didn't even remove the seats or anything on the inside of the car to look how far the damage went. My husband went to the shop to look, took out the back seats and the damage didn't even continue past the back of the trunk. Needless to say communication is poor. Of course some of this review equates more with Geico then it does either the shop, but since the shop has to do what the adjuster says you may not always get honest or timely answers.